FAQ
Ordering & Payment
How can I place an order?
All orders can be placed directly through our website. If you have any special requests or are interested in placing a bulk order, please feel free to email us at mytherapyboxx@gmail.com , and we’ll be happy to assist you.
What payment methods do you accept?
We accept online payments via whish, or cash on delivery.
Can I modify or cancel my order after it’s been placed?
Orders can be canceled before dispatch, but once an order has been shipped, we cannot modify or cancel it. We kindly ask that you choose your items carefully, as we’re unable to offer refunds or exchanges for change of mind on online orders. If you need to make changes to your address or other details, please contact us as soon as possible at mytherapyboxx@gmail.com or via Dms.
Shipping & Delivery
What countries do you ship to?
Currently, we ship only in Lebanon. We are actively working on expanding our shipping options and hope to offer delivery to all countries in the near future. Stay tuned for updates!
How long will it take to receive my order?
For orders within Lebanon, you can expect to receive your order within 48 hours, except on Fridays and holidays.
Returns & Exchanges
Can I return or exchange an item?
We kindly ask that you choose your items carefully, as we’re unable to offer returns or exchanges for change of mind on online orders.
What should I do if my order arrives damaged or faulty?
We pack all your orders with lots of love and care, but if you happen to receive a faulty or incorrect product, please reach out to us at mytherapyboxx@gmail.com We’re committed to making things right and will do our best to resolve the issue quickly and to your satisfaction.
Product Information
Can I customize or personalize products?
Unfortunately, we do not offer customization or personalization of products. Since we produce items in relatively large quantities, creating a one-off piece would be quite expensive and not cost-effective.
Do you offer gift wrapping services?
All our orders come packaged in our signature gray boxes with a gift tag. Because of this, we do not currently offer additional gift wrapping services.
About My Therapy Box
Where are you based?
My Therapy Box operates as an online store from Lebanon. We are gradually expanding our international shipping options to reach more countries.
We hope we’ve answered all your questions. If you have any further inquiries or concerns, please don’t hesitate to email us at hellomytherapyboxx@gmail.com. We’re here to help and will get back to you as soon as possible.